Store policy
Terms & Conditions
Terms governing access to and use of Kubtex Communications website, products, services, orders, payments, and customer support channels.
Last Updated: 22nd June, 2026
Business Information
Kubtex Communications sells phones, laptops, gadgets, accessories, tech devices, and related products through its online storefront and official business channels. Website: https://www.kubtex.com. Email: support@kubtex.com. Phone/WhatsApp: +2348062419051 / +2349151949484. Address: ASF 05 Second Floor, KASUPDA Plaza, Along Ahmadu Bello Way, Kaduna State, Nigeria.
Use Of Our Website
By using our website, you agree to provide accurate information, avoid fraudulent or harmful activity, avoid interfering with website security or performance, avoid impersonation, and avoid manipulating pricing, coupons, payment confirmation, order status, or delivery information.
Product Information
We make reasonable efforts to ensure product descriptions, images, prices, specifications, conditions, and availability are accurate. Images may vary slightly due to lighting, display settings, packaging differences, or product updates. Customers may contact Kubtex to confirm availability, live photos, condition, specifications, warranty, or delivery details before payment.
Product Conditions
Products may be Brand New, Open Box, or UK Used. Customers must read condition labels and product descriptions carefully before purchasing. UK Used items may show signs of prior use but are tested and verified before sale.
Pricing
Prices are displayed in Nigerian Naira unless otherwise stated. Kubtex Communications may update prices, delivery charges, promotions, and discounts without prior notice. A displayed price does not guarantee final sale until order confirmation and payment are completed.
Orders
Placing an order is an offer to purchase subject to availability, confirmation, payment, and these Terms. Kubtex may accept, reject, cancel, or hold an order if stock is unavailable, payment is unconfirmed, delivery details are incomplete, fraud is suspected, an error occurs, or the customer fails verification.
Payment
Payments may be made through approved methods on the website, including Paystack or official payment channels. Kubtex is not responsible for payments made to unauthorized persons, fake accounts, unofficial links, or fraudulent third parties.
Delivery And Shipping
Delivery within Nigeria is subject to availability, location, logistics coverage, and payment confirmation. Timelines may vary due to location, stock, courier partners, holidays, weather, road or security conditions, and verification delays. Customers must provide accurate delivery details.
Free Delivery And Promotional Offers
Kubtex may offer promotions, discounts, coupon codes, or free delivery campaigns subject to dates, availability, minimum order value, delivery location, usage limits, one-time restrictions, and other stated conditions. Promotions may be modified, suspended, or cancelled where necessary.
Returns, Refunds, And Exchanges
Returns, refunds, or exchanges may be considered in line with our Returns and Refunds Policy. Customers must inspect products immediately and report issues within the stated return window. Delivery fees may not be refundable unless the issue was caused by Kubtex Communications.
Warranty
Products may have manufacturer warranty, store warranty, limited warranty, or no warranty depending on category and condition. Warranty usually excludes physical damage, liquid damage, unauthorized repair, software modification, power surge, misuse, negligence, normal wear and tear, and accessories unless stated.
Product Availability
Availability is subject to stock at confirmation. If a paid product becomes unavailable, Kubtex may offer a replacement, similar alternative, store credit, or refund where applicable.
Customer Account
Customers may create accounts for order history, saved addresses, or faster checkout. You are responsible for keeping login details confidential and notifying Kubtex if unauthorized access is suspected.
WhatsApp, Phone, And Social Media Communication
Kubtex may communicate through WhatsApp, phone, SMS, email, or social media for order confirmation, inquiries, delivery updates, support, and promotions. Kubtex will not request card PIN, OTP, password, or sensitive banking details through those channels.
Sell, Swap, Or Trade-In Services
Customers using sell, swap, or trade-in services must provide accurate device information. Kubtex may inspect, verify, accept, reject, or revalue items based on condition, authenticity, ownership, market value, technical status, IMEI, accessories, and other checks.
Prohibited Activities
You must not use the website for fraud, hacking, identity misuse, malicious uploads, coupon or payment manipulation, fake orders, false refund claims, or unauthorized copying, scraping, or misuse of website content.
Intellectual Property
Website content, including logos, product layout, text, graphics, images, banners, design elements, icons, and branding materials, belongs to Kubtex Communications or its licensors unless otherwise stated.
Third-Party Services
Our website may use payment gateways, delivery partners, analytics tools, social platforms, WhatsApp, and hosting providers. Kubtex is not responsible for independent actions, downtime, errors, policies, or failures of third parties.
Limitation Of Liability
To the maximum extent permitted by law, Kubtex Communications will not be liable for indirect, incidental, special, consequential, or punitive damages. Liability related to a product purchase shall not exceed the amount paid for the specific product giving rise to the claim, except where law requires otherwise.
Indemnity
You agree to indemnify Kubtex Communications, its owners, employees, representatives, partners, and providers from claims, losses, damages, liabilities, costs, or expenses arising from website misuse, breach of Terms, unlawful activity, rights violations, or false information.
Privacy
Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.
Force Majeure
Kubtex will not be liable for delay or failure caused by events beyond reasonable control, including disasters, fire, flood, strike, war, civil unrest, government action, internet or power failure, logistics disruption, payment gateway downtime, public health emergencies, or security issues.
Changes To These Terms
Kubtex may update these Terms from time to time. Continued use of the website after changes are posted means you accept the updated Terms.
Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria. Disputes should first be resolved through good-faith communication and may then be referred to the appropriate court or dispute resolution body in Nigeria.
Contact Us
For support, returns, warranty requests, delivery issues, or order concerns, contact Kubtex Communications at https://www.kubtex.com, support@kubtex.com, +2348062419051 / +2349151949484, or ASF 05 Second Floor, KASUPDA Plaza, Along Ahmadu Bello Way, Kaduna State, Nigeria.