Store policy
Refund & Returns Policy
Kubtex Communications procedures for returns, exchanges, refunds, warranty complaints, and order issues.
Last Updated: 22nd June, 2026
Business Information
Website: https://www.kubtex.com. Business Name: Kubtex Communications. Contact Email: support@kubtex.com. Phone/WhatsApp: +2348062419051 / +2349151949484. Address: ASF 05 Second Floor, KASUPDA Plaza, Along Ahmadu Bello Way, Kaduna State, Nigeria.
General Return Policy
Returns may be accepted where the wrong product was delivered, the product is materially different from what was ordered, a confirmed factory fault or verified issue exists, the product was damaged before delivery and reported immediately, or the product is incomplete, missing agreed accessories, or not as described. All return requests are subject to inspection, verification, and approval.
Return Notification Period
Issues with phones, laptops, tablets, gadgets, accessories, wrong items, or incomplete delivery must be reported within 24 hours of delivery or pickup. Warranty-related issues are handled according to the specific warranty terms stated for the product.
Product Condition And Return Eligibility
Brand New products may be eligible for return or exchange for verified factory defects, wrong delivery, or warranty-covered issues. Open Box products may not be eligible for return due to packaging condition alone. UK Used products are pre-owned and returns are considered only for verified faults not disclosed before purchase.
Conditions For Accepting Returns
- Products must be returned within the applicable reporting period.
- Items must be in the same condition received and include accessories, manuals, packaging, warranty cards, receipts, and free gifts where applicable.
- Products must not show customer damage, alteration, unauthorized repair, misuse, negligence, liquid damage, power surge, or fall damage.
- All returned products must pass Kubtex inspection and verification.
Non-Returnable Items
- Items damaged after delivery, affected by liquid damage or power surge, or repaired by the customer or a third party.
- Products missing accessories, serial labels, IMEI labels, packaging, receipts, or agreed free gifts.
- Opened or used small accessories, clearance, promo, or as-is items unless covered by written warranty.
- Items with previously disclosed issues or returned after the stated reporting period.
Refund Policy
Refunds may be approved where a product is unavailable after payment, the wrong product was delivered and replacement is unavailable, a valid return is approved and replacement is impossible, an order is cancelled before dispatch after payment, or Kubtex confirms refund is the appropriate resolution. Refunds are not automatic and require verification and approval.
Refund Processing Time
Approved refunds may take 3 to 10 working days depending on payment method, bank processing, payment gateway timelines, internal verification, weekends, and public holidays.
Refund Method
Refunds are usually made through the original payment method. Where this is not possible, Kubtex may request valid bank account details reasonably linked to the customer or order. Kubtex will never request card PIN, OTP, CVV, or banking password to process a refund.
Exchange Policy
Kubtex may offer an exchange where the same product or a suitable alternative is available, the customer agrees, and the returned product passes inspection. Price differences may require additional payment, partial refund, store credit, or another agreed resolution.
Order Cancellation
Customers may request cancellation before dispatch. Once dispatched or handed to logistics, cancellation may no longer be possible. Kubtex may cancel orders for out-of-stock products, unconfirmed payment, incomplete details, suspicious activity, or pricing, stock, or system errors.
Delivery Fees And Return Shipping
Delivery fees are generally non-refundable unless the return is caused by Kubtex error. Where return is due to preference, wrong address, failed delivery, or change of mind, the customer may be responsible for return delivery costs.
Damaged Or Wrong Item Delivered
If you receive a damaged, wrong, or incomplete item, contact Kubtex immediately with order number, name, phone number, clear photos or video, packaging photos, issue description, and delivery date/time. Do not continue using a product being reported for fault or delivery damage.
Warranty Claims
Warranty coverage depends on product information provided at purchase. Warranty usually excludes physical damage, liquid damage, power surge, unauthorized repair, software tampering, rooting, jailbreaking, flashing, unlocking, misuse, negligence, normal wear and tear, and accessories unless specifically stated. Proof of purchase is required.
Change Of Mind
Kubtex may not accept returns or refunds based solely on change of mind after a product has been delivered, picked up, opened, or used. Customers should ask questions, request live photos, confirm specifications, and verify condition before payment.
How To Request A Return Or Refund
- Contact support@kubtex.com, +2348062419051 / +2349151949484, or visit ASF 05 Second Floor, KASUPDA Plaza, Along Ahmadu Bello Way, Kaduna State, Nigeria.
- Provide your order number, full name, phone number, product name, reason for request, proof of payment, and delivery or pickup date.
- Include clear photos or video evidence where applicable.
Inspection And Approval
- Physical condition review.
- Serial number or IMEI verification.
- Functionality test and technician review.
- Accessory, packaging, and warranty status confirmation.
Promotional And Discounted Items
Promotional, discounted, free delivery, clearance, or launch offer purchases may have additional return conditions. Promotional benefits may not be refunded as cash, and discount value may be deducted from any applicable refund where necessary.
Fraud Prevention
Kubtex may reject return, refund, or exchange requests suspected to be fraudulent, abusive, misleading, or inconsistent with product condition or order records. Suspicious activity may be reported to relevant authorities.
Policy Updates
Kubtex may update this Returns and Refunds Policy from time to time. Continued use of the website and services means you accept the updated policy.
Contact Us
For return, refund, exchange, warranty, or order support, contact Kubtex Communications at https://www.kubtex.com, support@kubtex.com, +2348062419051 / +2349151949484, or ASF 05 Second Floor, KASUPDA Plaza, Along Ahmadu Bello Way, Kaduna State, Nigeria.